You need to be in a TimePlay location.
You can see where you can play TimePlay by clicking on the menu button in the app at
the upper right, and then on Locations. Once in a venue, join the TimePlay Wi-Fi
network, open the app and you’re ready to go.
For information on how to play Powerplay games, click
I’m having trouble connecting. How can I connect to TimePlay?
Try refreshing your connection to TimePlay:
1. Go to your Wi-Fi settings and select the TimePlay Network
2. Delete or Forget the network
3. Re-select it and wait for it to connect
should I register?
Registering a TimePlay account provides several benefits including access to your
own big screen avatar, tracking your performance on in-app leaderboards by location
and over time for bigger prizes as well as easier redemption. Some prizes require
that you be registered in order to redeem them. Registering is simple; you only
need to enter your name and password.
I’m having problems verifying my email. How can I get it verified?
After you register to join TimePlay, we will send you an email to confirm your
email address. It is possible that you previously verified your email or the
verification email expired. Try to sign in again, if you cannot enter your
account you will receive a new verification email.
I changed my password and when I try to log into TimePlay with my new password,
I receive this message: “Invalid confirmation token provided.” What does this
If you change your password, we will send you an email to confirm your new password.
The “Invalid confirmation token” message appears if you click on that confirmation
email about 2 weeks after we sent it (that is, you take around 2 weeks or more to
confirm your new password). If this is the case, simply change your password once
again, click on the new password confirmation email you receive and you should now
be able to access your account.
can’t access the menu pages?
Sometimes due to higher volumes, it can take longer to access your profile,
MyStuff and the leaderboard pages. If you are having problems accessing these
pages while in a location, try again later or switch your network to 3G or 4G.
How do I choose an avatar?
you create an account, on your profile page click on the default silhouette
and a screen will pop up with avatar options by people, sports and
animals. Click on your choice and it will be associated with your account.
How do I change my name?
Click on the menu button at
the upper right and then on Change TimePlay name. Type in your name and choose
it once it appears on the list. If your name is not in the app, you can request
it by following the steps immediately below.
My name is not in the app, can I add it?
Yes, you can. New names are added to the app regularly. From the home page, click
on the settings button at the upper right at the top. Click on “Suggest a name”
and enter it in the field provided. Names go through a review process so they will
not appear immediately in the app. In the meantime, please select an alternative
name from the app for your screen name.
Can I change my TimePlay email address?
You cannot change your Timeplay email, you need to register a new one. First you
need to make sure you are logged out of your current account by clicking on the
player button in the top menu. Then tap on the settings icon in the upper right
and select 'sign out'.
To register your new email, click on the player icon at the top right and then
enter your email, password and click on the register button. Go to your email to
verify your account and then go back to the sign in page and enter your
Make sure that you redeem all your outstanding prizes before you change your
account as they will not be transferred.
What notifications does TimePlay send?
If TimePlay is not open on your device, you will receive a notification each time
you receive something new in your MyStuff folder. You will also be notified 24
hours before a MyStuff prize is set to expire. In select theatres, you will
receive a notification that TimePlay is set to begin in one minute.
do I need to register to redeem a prize?
By associating prizes with your account, it allows you to access them from any
device and also makes for simpler 1 button redemption within the app.
Registering is simple; you only need to enter your name and password once.
What are TimePlay experience points? (TXP)
TimePlay experience points
(abbreviated as TXP) come from your score in TimePlay games and are for purposes
of your ranking on leaderboards. They are not equivalent to loyalty points.
Where do I find my prize?
When you win a TimePlay prize,
it automatically gets deposited into your mystuff folder. To access your prize,
click on the mystuff button (gift bag icon). You will see your prize listed.
Prizes in mystuff need to be activated by clicking on them and following the
steps to redeem. If your prizes are missing, log in to your account.
I won a prize but when I go to MyStuff it is not there?
Sometimes it can take up to 48 hours for prizes to be credited to your account.
Also, make sure you are logged into your account to see all your prizes. Note
that prizes have expiry dates; if you do not redeem before this date the reward
will be deleted from your device.
I played TimePlay twice today but only got prizes and score once?
Prizes and scores are only awarded one time (the first time) you play TimePlay
in a day.
My score in My Rankings on the Leaderboards page were not updated. Why not?
After playing TimePlay, it takes about an hour for the score you just earned, to be added
to your score in My Rankings as well as on the leaderboard page in the app.
How do I redeem my prize?
In your MyStuff, follow the instructions on the coupon to redeem the reward.
This may require showing the retailer the barcode on the reward, giving the retailer
the coupon code on the reward, etc.
I just won points on my loyalty card in TimePlay. How come my points have
not shown up in my account?
First, you need to connect your loyalty card number (for example, SCENE) to TimePlay.
For example with SCENE, you can do this simply by entering into your profile in
TimePlay and clicking on “Loyalty Programs.” Then click on “Cineplex SCENE” and enter
in your SCENE Card number and SCENE Card name. Once you redeem your SCENE prize, it
can then take up to 48 hours for your points to be credited to your loyalty points card.
I am trying to redeem my SCENE points prize and am getting a redemption
error. How can I get my points?
The reason you are getting this error is that your SCENE information is either
incorrect or not in the app. To enter your SCENE information, click on the player
button at the top menu and then on Loyalty Programs. Click on the SCENE button and
enter the information exactly the way it is displayed on your card. TimePlay is
connected to SCENE so if you are still getting an error it means there is an issue
with either the name or number you entered. For help with your SCENE information,
How do I redeem coupon at a retailer?
Present your device with the bar code displayed. The code will be scanned / entered
right from your device. After you use the coupon, press delete by clicking on the
trash can icon.
I delete prizes from my MyStuff?
All prizes have an expiry
date at which time they will automatically be deleted from your device. To manually
remove a prize, after you have viewed it, click on the trash can icon.
How do the
You need to have an account in order to participate in the leaderboards.
To view the leaderboards, click on the menu button at the upper right and
then on leaderboards. You can also view your specific ranking by clicking
on the star icon at the top menu.
If you are not on the leaderboard press the ‘Show More’ button, scroll down
and your rank and score will appear at the bottom. Please note that it
takes some time for data to propagate right after you play so your scores
will not refresh immediately.
I still have questions!
contact TimePlay support, please send an email to firstname.lastname@example.org.
It would be helpful if you include in your email what theatre you were at,
the type of device and OS version you are using and what error message,
if any you have received.